إستعلام: استراتيجيات التعامل مع خدمة العملاء

William Brown

Collective bargaining; payment systems; minimum wages; impact of legislative change; trade union recognition; employment contracts; arbitration

AAmmiinnuull RRaacchhmmaann PPuulluunnggaann

organizations, government agencies, local & multinationals companies in Malaysia. Conducting various ESQ leadership and character

Biodata Prof. Ir. Dr. Mohd Jailani bin Mohd Nor

Mohd Jailani bin Mohd Nor graduated with honours degree in Mechanical Engineering from the Oklahoma State University, USA in 1984.

DATIN ZALEHA OMAR

Her career in those industries has taken her to experience countries like USA, Europe, UK and the Asia Pacific.

DR ZAINOL BIN ABDUL RANI MMIM, MIM-CPT, MIM-CPFM, AIBM

Dr Zainol has been a training facilitator and management consultant to various organizations and business establishments in Malaysia and the region since 1990.

Thomas Stünkel

Years of experience in project management as commissioning engineer, commissioning manager and commissioning coordinator